Piston Graphics
Website: https://pistongraphics.com/
Welcome to Piston Graphics. These Terms & Conditions govern your access to and use of our website, including purchases of motorcycle stickers, car decals, rim stickers, fuel stickers, decorative graphics and other related products.
By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website.
1. About Piston Graphics
Piston Graphics is an online store offering decorative stickers, decals and graphics for motorcycles, cars and other suitable surfaces.
For questions regarding these Terms & Conditions, orders or products, please contact us using the contact details provided on our website.
2. Eligibility to Use the Website
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law.
If you are a minor, you may use the website only with the involvement and supervision of a parent or legal guardian, as applicable.
You agree to provide accurate, current and complete information when placing an order or contacting us.
3. Products and Descriptions
Piston Graphics offers stickers, decals, rim graphics and related decorative products.
We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions and prices are accurate. However:
- Actual product colours may vary slightly depending on your screen, device or display settings.
- Product dimensions and fitment details are provided in the relevant product listing wherever available.
- Universal-size products may not fit every vehicle or surface in exactly the same way.
- Product durability depends on installation, surface preparation, weather, cleaning methods and usage conditions.
Please review the product description, dimensions, available variants and installation instructions before placing an order.
If a product is materially different from its description or is defective, your rights under applicable law remain unaffected.
4. Prices and Payments
All product prices will be displayed on the website in Indian Rupees (INR), unless otherwise specified.
- Prices, discounts and offers may change without prior notice, but changes will not retrospectively alter a confirmed order except where correction or cancellation is legally permitted.
- Applicable shipping charges, taxes and other fees will be disclosed before checkout, as applicable.
- Orders must be paid for using the payment methods made available at checkout.
- An order is subject to payment authorization and confirmation.
- We do not intentionally collect or store complete payment card details when payments are processed through third-party payment providers.
If a genuine pricing or listing error occurs, we will contact the customer to explain the issue and arrange an appropriate resolution, including a refund where applicable.
5. Order Confirmation and Acceptance
After placing an order, you may receive an order confirmation by email, SMS or another available communication method.
An automated order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted.
We reserve the right to review and cancel an order where reasonably necessary, including in cases of suspected fraud, payment failure, unavailable stock or a material listing error. If payment has already been received for an order that we cancel, we will arrange a refund of the amount paid, subject to applicable law.
Customers are responsible for checking their order details, product variants, quantity and delivery address before completing checkout.
6. Shipping and Delivery
We aim to process and dispatch orders within the estimated time communicated on the website or at checkout.
Delivery times are estimates and may vary depending on the destination, courier availability, weather, public holidays and other circumstances.
- Please provide a complete and accurate delivery address and contact number.
- Additional delivery attempts or address corrections may cause delays or additional charges where applicable and disclosed.
- Tracking details will be provided where available.
- If a shipment is delayed, lost, damaged or marked as delivered but not received, please contact our customer support team for assistance.
- Delivery estimates are not guaranteed unless expressly stated otherwise.
We will work with our delivery partners to investigate reported shipment issues and provide an appropriate resolution under our applicable policies and Indian law.
7. Order Cancellation
Customers may request cancellation by contacting us as soon as possible after placing an order.
Cancellation requests will depend on the order’s processing and dispatch status and any applicable statutory rights.
Once an order has been dispatched, cancellation may no longer be possible through the standard cancellation process. In such cases, customers may contact us to discuss the available return or refund options.
Custom-made or personalized orders may be subject to additional cancellation restrictions once production has started, provided these restrictions are disclosed in advance and comply with applicable law.
If we cancel an order after receiving payment, the applicable refund will be processed using the original payment method or another mutually agreed method, subject to payment-provider procedures.
8. Returns, Replacements and Refunds
Customer satisfaction is important to us. If you receive a damaged, defective, incorrect or materially misdescribed product, please contact us with your order number and supporting photographs or videos.
Reporting an issue
Please report a product issue as soon as reasonably possible after delivery, preferably within 48 hours, so that we can investigate promptly. This requested reporting period does not remove any rights you may have under applicable law.
Return and replacement conditions
- Products should be returned with their original packaging and accessories where reasonably possible.
- Products that have been installed, cut, altered or damaged through improper handling may require additional assessment.
- Products supplied incorrectly or received defective or damaged will be assessed for an appropriate remedy.
- For a change of mind, an incorrectly selected variant or other non-defect-related request, eligibility will depend on the product category and the return policy disclosed at purchase.
- Custom-made or personalized products may have additional restrictions, except where a return, replacement or refund is required by law.
Refund processing
Approved refunds will be initiated within a reasonable period after approval. The time taken for the amount to appear in the customer’s account may depend on the bank or payment provider.
Where applicable, refunds will be made to the original payment method.
Nothing in this section excludes or limits any mandatory consumer rights available under Indian law.
For full details, customers should also refer to our separate Return, Refund and Cancellation Policy , if published.
9. Product Installation and Care
Our stickers and decals are intended for decorative use on suitable surfaces.
For the best results, customers should:
- Clean and dry the application surface thoroughly before installation.
- Follow the installation instructions supplied with the product.
- Avoid applying stickers to dirty, wet, excessively hot or unsuitable surfaces.
- Allow the adhesive to set as directed before washing or exposing the surface to demanding conditions.
- Follow the manufacturer’s recommendations for cleaning and maintenance.
Improper installation, unsuitable surfaces, harsh chemicals, pressure washing, extreme environmental conditions or normal wear may affect product performance.
Unless expressly stated otherwise, Piston Graphics does not provide professional installation services.
10. Product Performance Disclaimer
We make reasonable efforts to provide quality products and accurate product information. However, we cannot guarantee identical performance under every installation or environmental condition.
Statements concerning waterproofing, UV resistance, colour retention, removability or durability apply only to the extent supported by the relevant product specifications and proper use.
Removing a decal may leave residue or affect certain paints, coatings or previously damaged surfaces, depending on their condition and the removal method.
Customers should test an inconspicuous area and follow appropriate removal instructions when necessary.
Nothing in these terms excludes liability for misleading product claims, defective goods or other matters where such exclusion is prohibited by law.
11. Intellectual Property
Unless otherwise stated, website content—including logos, graphics, product photographs, text, designs, branding and layout—is owned by or licensed to Piston Graphics and is protected by applicable intellectual property laws.
You may view and use website content for personal, non-commercial purposes associated with browsing or purchasing products.
You must not reproduce, distribute, modify, commercially exploit or republish our website content without prior written permission, except where permitted by law.
If you submit artwork, logos or other material for a custom order, you confirm that you have the necessary rights or authorization to use that material. We may decline requests that appear to infringe third-party rights.
12. Acceptable Use
You agree not to:
- Use the website for unlawful or fraudulent activities.
- Submit false, misleading or unauthorized order information.
- Attempt to interfere with website security or functionality.
- Upload malicious code or attempt unauthorized access.
- Copy or misuse website content in violation of intellectual property rights.
- Use the website in a way that infringes the rights of other users or third parties.
We may take reasonable steps to investigate suspected misuse and restrict access where justified and permitted by law.
13. Third-Party Services and Links
Our website may use third-party services, including payment gateways, courier companies, analytics providers and external websites.
These services may operate under their own terms and privacy policies. We are not responsible for the independent content or policies of external websites, although this does not remove any responsibility we have under applicable law for services we provide or third parties acting on our behalf.
14. Privacy and Personal Information
When you place an order or contact us, we may process personal information such as your name, delivery address, phone number, email address, order details and payment status.
We use this information for purposes such as:
- Processing and delivering orders.
- Providing customer support and responding to enquiries.
- Processing payments, refunds and returns.
- Preventing fraud and maintaining website security.
- Meeting applicable legal and accounting requirements.
Personal information may be shared with service providers where reasonably necessary to fulfil these purposes or where required by law.
We handle personal information in accordance with our Privacy Policy and applicable Indian data protection laws.
Please read the Privacy Policy published on our website for further details about data collection, use, retention and applicable privacy rights.
15. Limitation of Liability
To the extent permitted by applicable law, Piston Graphics will not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.
We do not exclude or limit liability where doing so would be unlawful, including applicable liability relating to consumer rights, fraud, or other non-excludable legal obligations.
Nothing in these terms limits your statutory rights concerning defective products, misleading descriptions, refunds or other remedies available under applicable law.
16. Events Beyond Our Control
We will make reasonable efforts to fulfil our obligations. However, fulfilment may be delayed by circumstances beyond our reasonable control, including natural disasters, severe weather, transport disruptions, government restrictions, strikes or major service outages.
Where such circumstances affect an order, we will communicate relevant updates where reasonably possible and provide any refund or other remedy required by law.
17. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our products, business practices, website functionality or legal obligations.
The updated version will be published on this page with a revised effective or last-updated date.
Changes will apply prospectively, subject to applicable law and any terms already agreed for existing orders.
We encourage customers to review this page periodically.
18. Governing Law and Dispute Resolution
These Terms & Conditions are governed by the laws of India.
If a dispute arises, customers are encouraged to contact our customer support team first so that we can attempt to resolve the issue fairly and promptly.
Where a dispute cannot be resolved informally, the parties may use the consumer grievance mechanisms, courts or other dispute-resolution procedures available under applicable Indian law.
Nothing in these terms prevents a consumer from exercising a statutory right to approach a competent consumer commission or other authority.
19. Consumer Grievances
For complaints relating to products, orders, payments, delivery, returns or refunds, please contact us using the details below.
- Email: teampistongraphics@gmail.com
We will acknowledge and address complaints within the timelines prescribed by applicable law. Where the Consumer Protection (E-Commerce) Rules, 2020 apply, the applicable grievance-handling requirements will be followed.
20. Severability
If any provision of these Terms & Conditions is held invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
21. Entire Agreement
These Terms & Conditions, together with the applicable Privacy Policy, Shipping Policy, Return and Refund Policy and any other policies expressly incorporated into them, govern your use of the website and your purchases from Piston Graphics.
Where policies conflict, applicable law will prevail, and any specific order terms will apply to the extent legally valid.
22. Contact Us
If you have questions about these Terms & Conditions or need assistance with an order, please contact:
Piston Graphics
Website: https://pistongraphics.com/
Email: teampistongraphics@gmail.com
Thank you for choosing Piston Graphics.