Privacy Policy – Piston Graphics
Website: https://pistongraphics.com
At Piston Graphics, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect when you visit our website, place an order or contact us, how we use and share that information, and how you can contact us about your privacy.
By using our website, you acknowledge that you have had an opportunity to read this Privacy Policy. Where consent is legally required, we will obtain it in the applicable manner.
1. Who We Are
Piston Graphics operates the website https://pistongraphics.com, which offers motorcycle stickers, car decals, rim graphics and related decorative products.
2. Information We Collect
Depending on how you use our website, we may collect the following categories of personal information.
A. Information you provide
When you place an order, contact us or request customer support, we may collect:
- Name
- Email address
- Phone number
- Billing and delivery address
- Order details, purchased products and transaction status
- Information you provide when contacting customer support
- Other information you voluntarily provide in connection with an order or enquiry
B. Payment information
Payments may be processed through Razorpay or another payment method displayed at checkout.
Payment information is handled through the relevant payment provider’s systems. The payment information accessible to or retained by Piston Graphics depends on the payment integration and the information supplied by the provider. Please refer to the applicable payment provider’s privacy documentation for details about its processing practices.
C. Automatically collected information
When you visit our website, certain technical information may be collected automatically, depending on the website configuration and tools in use. This may include:
- Internet Protocol (IP) address
- Browser type and operating system
- Device information
- Pages visited and interactions with the website
- Referral information and approximate location derived from technical data
- Cookie identifiers and similar usage information
We collect and use only information reasonably necessary for our business purposes and as permitted or required by applicable law.
3. How We Use Your Information
We may use personal information for the following purposes:
- To receive, process and fulfil customer orders.
- To arrange shipping and delivery.
- To process payments, cancellations, returns and refunds.
- To communicate order confirmations, shipping updates and important service notifications.
- To respond to customer enquiries and complaints.
- To maintain website functionality, security and performance.
- To detect, investigate and prevent fraud or unauthorized transactions.
- To maintain business, accounting and transaction records.
- To meet applicable legal and regulatory obligations.
- To understand website usage and improve our products and services, where appropriate.
- To send promotional emails or marketing communications where permitted and where any required consent has been obtained.
We will not use personal information for purposes incompatible with the purposes disclosed to you, except where otherwise permitted by applicable law.
4. Consent and Your Choices
We process personal information on the applicable legal basis for the relevant purpose.
When you provide information to place an order, we use it for purposes such as processing your purchase, arranging delivery, providing customer support and meeting legal obligations.
Where separate consent is required for an optional purpose, such as certain marketing communications or non-essential tracking technologies, we will seek consent as required by applicable law.
Withdrawing marketing consent
You can unsubscribe from promotional emails using the unsubscribe link, where available, or contact us at teampistongraphics@gmail.com.
Withdrawing marketing consent will not affect the lawfulness of processing already carried out or prevent us from sending essential transactional messages relating to an existing order.
Where consent is the applicable basis for processing other personal information, you may contact us to withdraw it, subject to applicable law. Withdrawal may affect our ability to provide certain services where the information is necessary for those services.
5. Sharing and Disclosure of Information
We do not sell personal information to third parties as part of our ordinary business practices.
We may share relevant information with the following categories of recipients where necessary and legally permitted:
- Payment providers: To process payments, verify transactions and handle refunds.
- Shipping and courier partners: To deliver orders and provide shipment updates.
- Website hosting and technical service providers: To operate, maintain and secure our website.
- Analytics and marketing providers: Where such services are used and their processing is permitted by applicable law.
- Professional advisers: Such as accountants, auditors or legal advisers where necessary.
- Government authorities and law-enforcement agencies: Where disclosure is legally required or otherwise permitted.
We seek to limit the information shared to what is reasonably necessary for the relevant purpose.
Third-party service providers may process information under their own privacy policies and applicable contractual arrangements.
6. Payment Security
Our website may use Razorpay or other payment providers to process customer payments.
Payment processing is subject to the applicable provider’s security practices, terms and privacy policy. Depending on the payment method and integration, the provider may process payment credentials, transaction details and other information needed to complete a transaction.
We do not publish or intentionally expose customers’ payment credentials.
We take reasonable steps to protect the payment-related information accessible to us. No method of electronic transmission or storage can be guaranteed to be completely secure.
For more information about payment processing, please review the relevant payment provider’s official documentation and privacy policy.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality and improve the shopping experience.
Depending on the tools enabled on our website, these technologies may be used for:
- Maintaining shopping-cart and session functionality.
- Remembering preferences.
- Understanding website performance and usage.
- Measuring marketing campaign effectiveness.
- Delivering or measuring relevant advertising, where applicable.
The cookies and tracking technologies actually used depend on our website configuration and the third-party services enabled.
Where required, we will provide appropriate notice and obtain consent before using non-essential cookies or similar technologies. You may also be able to manage cookies through your browser settings or the website’s cookie preferences, where available.
Disabling certain cookies may affect shopping-cart functionality or other website features.
8. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services or other external platforms.
When you visit an external website, that website’s own privacy policy and terms may apply. We encourage you to review those policies before providing personal information.
We are not responsible for the independent privacy practices of third-party websites that we do not operate. This does not exclude any responsibility that we have under applicable law.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements.
Retention periods may vary depending on the type of information and the reason it was collected. For example:
- Order and transaction records: Retained as necessary for fulfilment, accounting, taxation, dispute resolution and legal compliance.
- Customer support records: Retained for a reasonable period to resolve enquiries, manage complaints and maintain relevant records.
- Marketing preferences: Retained as necessary to manage subscriptions, consent and opt-out requests.
- Technical and security records: Retained as reasonably necessary for website security, troubleshooting and fraud prevention.
When information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable law and legitimate recordkeeping requirements.
10. Data Security
We take reasonable technical and organizational precautions designed to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.
Depending on the systems used, these precautions may include access controls, security updates, secure payment processing and restricted access to customer records.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.
11. Your Privacy Rights and Requests
Subject to applicable law, you may be entitled to request information about your personal data, seek correction of inaccurate information, request deletion where permitted, withdraw consent where consent is the applicable basis for processing, or raise a complaint about our handling of your information.
To make a request, contact us at:
Email: teampistongraphics@gmail.com
Please describe your request and provide enough information for us to identify the relevant account or transaction. We may ask for reasonable verification to protect your information against unauthorized access.
We will review and respond to requests in accordance with applicable law. Some information may need to be retained where required for legal, accounting, security or dispute-resolution purposes.
12. Children’s Privacy
Our website is intended for people who are legally able to make purchases or who access the website with any supervision or authorization required by applicable law.
We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited or requires authorization that has not been obtained.
Where applicable law requires parental or guardian consent for processing a child’s personal data, we will follow the relevant requirements.
If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action as required by law.
13. International Data Processing
Some third-party service providers may process or store information in locations outside your state or country of residence.
Where personal information is transferred or processed across borders, we will take the steps required under applicable law.
The privacy and data-protection rules applicable to a third-party service provider may differ depending on its location and the services it provides.
14. Privacy Complaints and Grievances
If you have a question, concern or complaint about how we collect, use or disclose personal information, please contact us.
- Privacy Contact: Piston Graphics
- Email: teampistongraphics@gmail.com
Please include a description of your concern and any relevant order reference, if applicable.
We will review complaints and respond within the timeframe required by applicable law. Where a separate grievance officer or designated contact is required, their details and the applicable complaint process will be provided on our website.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business operations, service providers or legal obligations.
The updated version will be published on this page with a revised “Last Updated” date.
Where required by law, we will provide notice of material changes or obtain any necessary consent before implementing changes affecting the processing of personal information.
We encourage you to review this page periodically.
16. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:
Piston Graphics
Website: https://pistongraphics.com
Email: teampistongraphics@gmail.com
Thank you for shopping with Piston Graphics.